ORDER AND SHIPPING Ordering Information Member discount and billing: Member discount prices are offered to current ICC members only. All members must use their membership number on each order to receive the discount pricing. Orders must be prepaid or charged to a credit card. All orders are to be paid in U.S. funds. Returned checks are subject to a $25 service charge. Shipping and Handling: Orders are shipped postage paid via FedEx or USPS unless otherwise specified. A complete address must be given for each order. Please refer to the order form for shipping charges. International orders: For faster service, please pay by credit card. All international orders must be prepaid in U.S. funds. Please allow 6 to 8 weeks for first-class mail service. Express delivery and wire transfers are available; please call 1-800-786-4452 for pricing information. Proof of I.D. may be required. Return and Refund Policy Products may be returned in new, resalable condition within 30 days. Claims for shortages or damage must be made within 5 days of receipt of merchandise. All returns must include an ICC Return Authorization number. Call 1-888-422-7233, x33801 to receive your Return Authorization number. A copy of a paid invoice, a canceled check for the amount of purchase, or other proof of purchase must accompany the shipment of all returns. Unauthorized returns will be delayed in processing and may not be accepted for credit and/or may get returned to the customer. All returns are subject to a restocking fee of 20 percent of the original selling price. No refund will be issued on overpayments less than $5. Returned merchandise must be shipped prepaid to the ICC Distribution Center, 11711 W. 85th St, Lenexa, KS 66214. It is strongly recommended that returned merchandise be shipped through UPS or FedEx to ensure prompt and efficient delivery because materials shipped at book rate are not traceable through the USPS. No refunds are made for software, audio or video products. Defective software, audio or video items may be exchanged only for the same titles or editions as the defective item. If you have any questions on these policies, please call 1-800-786-4452 and ask for a customer service representative. Standard Shipping Rates Order Subtotal Shipping Charge U.S. SHIPPING, CONTINENTAL 48 Up to $25, 10–15 day Media Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . $4.50 Up to $25, 3–10 day FedEx Ground (no P.O. Boxes). . . . . . . . . . . . . . . $9 $25.01 to $50. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $10 $50.01 to $100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $11 $100.01 to $200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $14 $200.01 to $500. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $18 $500.01 and more. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4% of subtotal AK, HI AND U.S. TERRITORIES SHIPPING Up to $25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $7 $25.01 to $200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $17 $200.01 to $500. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $30 $500.01 or more . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8% of subtotal INTERNATIONAL SHIPPING Canada and Mexico. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20% of subtotal All Other Countries . . . . . . . . . . . . . . . . . . . . . . . . . $25+20% of subtotal International shipping rates may vary. Deliveries to remote areas may be delayed. Call for Express Delivery. 64 TO ORDER | PHONE 1-800-786-4452 | FAX 1-866-891-1695 | SHOP.ICCSAFE.ORG
2015_Product_Catalog
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