Returns & Exchanges

Products may be returned in new, resalable condition within 30 days. Claims for shortages or damage must be made within 5 days of receipt of merchandise. All returns must include an ICC Return Authorization number. A copy of a paid invoice, a cancelled check for the amount of purchase, or other proof of purchase must accompany the shipment of all returns. Unauthorized returns will be delayed in processing and may not be accepted for credit and/or may get returned to the customer.

All returns are subject to a restocking fee of 20 percent of the original selling price. No refund will be issued on overpayments less than $5.

Returned merchandise must be shipped prepaid to the ICC Distribution Center. It is strongly recommended that returned merchandise be shipped through UPS to ensure prompt and efficient delivery because materials shipped at book rate are not traceable through the USPS.

No refunds are made for software, PDF Downloads, audio or video products. Defective software, audio or video items may be exchanged only for the same titles or editions as the defective item. For help with these products (i.e., CDs, PDF Download or eCodes Premium Subscriptions), contact Electronic Media at 1-888-422-7233 x33822 or email at eCodes@ICCsafe.org.

If you have any questions on these policies, please call 1-800-786-4452 or email our Customer Service department. International Customers can call 001-708-799-2300 x33801 or email.