Support & FAQs for Electronic Products
Who do I contact for support on the installation?
Contact ICC Electronic Media Division by email at eCodes@iccsafe.org. or by phone at 1-888-422-7233 x 33822. Our office hours are 8:00 am to 4:00 pm Central Time. Emails sent after our office hours will be returned on the following day. If the email is sent on Friday after our office hours they will be responded to on the following Monday excluding holidays. Voicemails left after our office hours will receive a call on the following day. Voicemails left on Friday after our office hours will receive a call on the following Monday excluding holidays.
License and User Agreements
What is the license agreement for Electronic Products?
You can view the Electronic Product license agreement by clicking here.
What is the user agreement for Electronic Products?
You can view the Electronic Product user agreement by clicking here.
Where Do I Download My Watermarked PDF?
After purchase, your file will be accessible from your ICC Account page, under the "My eCodes" section. Select the PDF tab. It will be highlighted in red when it is selected. You must be logged in to access your ICC Account page.To log in go to shop.iccsafe.org and then enter your email address and password.
What are the file restrictions?
You can download the PDF for your own personal use on up to 4 devices
How Do I Update My Watermarked PDF?
Log in to your ICC Account. Once you are logged in, click on “My eCodes” you will then click on “Show My PDF Downloads. Your original download will be located in your files and if any updates have been published you will see the updated PDF available for download. The update will be titled as to what printing it is as well as the month and the year it was published. The download will be a complete PDF and not just the errata.
My ProtectedPDF files gives an error when entering the serial number, "Could not find an account to unlock this document". What does this mean?
ICC sent out several emails in 2018 notifying users of a change. The information is below.
Effective December 15, ICC will convert I-Codes, State Codes and selected other publications from protectedPDF to a newer, more versatile Watermark version.ICC will no longer have a contract with the vendor that provided the DRM protectedPDF which required a serial number for viewing the PDF. The advantage of the Watermark version is that you can use the codes on tablets and phones. Also, you will no longer be limited to using just Adobe Reader—the new files work with any PDF reader. This change will only affect PDFs of 2006, 2009 and 2012 International Codes and Commentaries, and state/regional codes published December 2015 or earlier. This will NOT affect I-Quest CDs.
Update Your PDF Download: If you purchased a PDF download, to obtain the new Watermark version you need to: 1. Go to the ICC store at http://shop.iccsafe.org. 2. Sign into the "My ICC account" the download was purchased under. 3. Select the "My Account" link located at the top of the page. 4. Select the "My eCodes" link on the PDF Download tab then select the Option button; select Downloads. You will see the link for the download.
Update Your PDF CD: If you purchased a PDF CD, to obtain the new Watermark version you will need to send an image of the front and back of the CD case along with any information available regarding the original purchase (name of purchaser, date, etc.) to email@example.com. You will receive a return email with a coupon code and the steps on how to obtain a Watermark PDF Download of your code from the ICC store. The Watermark PDF download is licensed per individual so we can only provide one coupon per CD.
Do you have an I-Quest Help Manual?
For the I-Quest User Manual: Click here to download.
When installing the 2015 I-Quest Network CD receive an error message “Access limit Exceeds” when installing to the user’s computer?
Download a Word File and a NEW updated Install program that will fix the issue. The instructions in the Word file must be completed before you run the new installation. Click here to download.
How do I copy and paste images into other programs from I-Quest?
See the enclosed "How To Page" for information on downloading the PDF file. Click here to download.
I have an I-QUEST CD and have installed it. What do I do when I get ERROR messages and it will not start?
When getting ERRORS after an installation from starting up such as VIEWS.exe, Infobase not found, etc... The FIX for these issues can be found here by clicking on this link.
What is the License Agreement on I-Quest and what does it say?
The answer to the question on the License Agreement for I-Quest can be found by clicking here.
Where can I find the Serial Number/License code for both the I-Quest 2015 and the I-Quest 2018?
I-QUEST: The serial numbers can be found on the CD.
How do I install an I-Quest Network version CD-ROM?
To get detailed information on performing a network installation of an I-Quest CD please follow this link to the instructions.
How do I copy TABLES from my I-Quest CD (Folio) software?
In order to copy TABLES from your I-Quest (Folio) software you have to make a Shadow File first of the Code(s) or open a Shadow file. Select the table you want by highlighting all of the TABLE. Go to the MENU at the top of your screen and under MENU "File", select "Export". Select the appropriate format such as "MS Word" and name the file. This will save your TABLE in "MS Word" format with all table cells.
What are the requirements for I-Quest (Folio Views)?
Personal computer with a 486 or higher processor (Pentium recommended)
Windows XP Pro/XP Home/Windows 7 or Windows 10
16 MB of memory for use on Windows XP Pro/XP Home/Windows 7 or Windows 10
10 MB of hard disk space for minimum install (no graphics filters or dictionary); 28 MB for full install
VGA or higher-resolution video adapter (SVGA 256-color recommended)
What kinds of permissions do I need to Install an I-Quest Single or Network?
In order to Install the I-Quest Single or Network versions you need to have full admin rights to the computer and/or the folder to which it is being installed to.
For Network versions you need to have full admin rights to both folders, one on the Network server and one on the Client computer. This includes read, write and modify privileges.
What do I need to do when receiving errors with the HMEX Software?
ICC no longer sells or supports the older HMEX CDs and now offers the new online HMEx solutions only. For help with the new online software, please visit the solution provider website here hmexassistant.com/support for answers to most questions. If you need additional support, please use the form on that page to submit your ticket or call (877) 389-3160.