Model Program for Online Services: Permitting, Plan Review and Remote Inspections

The purpose and scope of this Model Program for Online Services (MPO) is to provide the code official with guidance on the administration and implementation of online permitting, electronic plan review and remote virtual inspections in response to the growing demand for and popularity of these services. The guidance is based on recommended best practices and the advice of building officials, industry professionals, and inspection agencies. The MPO addresses items related to the goals and criteria of implementation and enforcement. While this MPO is not written in enforceable language, it may be adopted in whole or in part by any jurisdiction. Training for staff and communication with customers are also discussed.